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Tobi Fairley


About Us

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Customer Service

Customer FAQ’s
What are the Woodbridge stock finishes?

Woodbridge stocks its furniture in the finish shown on the website, catalog and other digital or printed materials. Stocked finishes can vary from piece to piece depending on wood species and veneer selection. They can be found on our finishes section of the website.

How does the custom paint program work?

Woodbridge can custom paint most any wood piece in the line. There is a 35% upcharge for 1 custom paint color chosen and a 45% upcharge for 2 custom paint colors chosen. Woodbridge prefers either a paint chip to match provided by customer or specific manufacturers’ paint color.

Typical lead time is 4-6 weeks depending on backlog.

Can Woodbridge do Catalyzed Lacquer?

Yes, Woodbridge can finish our pieces with catalyzed lacquer for a 25% upcharge.

Typical lead time is 4-6 weeks depending on backlog.

How do I handle shipments?

Customers are responsible for attaining shipping quotes, and paying for shipping charges. We recommend furniture specific carriers.

Shipments will only be sent to customers’ designated locations. Please make sure to provide whether receiver has a loading dock or lift gate or is a residential/retail storefront location.

Where do I send my fabric for a COM project?

COM fabric is to be sent to the following address: 1225 W Market Center Dr., High Point, NC 27260. Please complete the COM form attachment in the “Forms” section of our website.

Typical lead times for COM projects are 4 weeks AFTER receipt of fabric.

What is the process for returns?

If the furniture arrives damaged, a freight claim must be filed with the carrier within 7 days. Often a local repair can be made to take care of most problems. If it is returned for another reason, a 25% re-stocking fee, the original shipping charges, and the return shipping charges are your responsibility and a re-cartoning fee may apply. All return shipments must be pre-approved by Woodbridge and can only be returned using the carrier that Woodbridge Furniture specifies. You have 10 days from the date the merchandise is delivered to contact Woodbridge at (336) 887-8246 to request a return authorization. Please have your sales order acknowledgment number available so we can assist you more efficiently.

Can I order furniture in any wood finish?

NO. Items are stocked in finish(es) as shown.